Answers to your legal and account questions
Contact our support team via live chat or email. We'll verify your identity using your registered phone number and email, then send a secure reset link. Account recovery takes one to two business days. Always keep your phone number and email up to date in your account settings.
All payments are encrypted through SSL protocols and processed by licensed Indonesian payment partners. We never store your full card or wallet credentials on our servers. Transaction confirmation arrives in your payment app within seconds of approval.
Yes. Go to your account settings and select 'Close Account' or 'Temporary Lock'. Closing is permanent; locked accounts can be reopened after 30 days. Any remaining balance is returned to your original deposit method within five business days.
We collect your name, phone, email, address and payment history for verification and fraud prevention. You can download all your data from your account centre anytime. Deletion requests where local law permits are processed within 30 days, minus records required for regulatory compliance.
Transaction history is kept for twelve months after the last deposit or withdrawal. Account closure records and dispute evidence are retained for five years for regulatory purposes. You can view and download your complete history from your account dashboard.
Log into your wallet, select the transaction and choose 'Report Issue'. Provide a clear description of the problem. Our team investigates within five business days and replies with proof of the transaction or a refund if an error is found.
Your account is equally secure on mobile and desktop. All connections use the same encryption. On shared devices, always log out after you finish, and never tick 'Remember This Device'. Semarang and Makassar players access the lobby at the same speed on 4G or WiFi as desktop users.
